Privacy Policy

1. Introduction

Cosmoscale ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform. By accessing or using Cosmoscale, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, and password when you create an account.
• Billing information: Payment details processed securely through our third-party payment provider. We do not store full credit card numbers on our servers.
• Usage data: Information about how you interact with the platform, including pages visited, features used, searches performed, and ads saved.
• User-uploaded content: Product images, brand assets, product descriptions, and other materials you upload for AI-powered ad generation.
• Device and log data: IP address, browser type, operating system, and access timestamps collected automatically.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Cosmoscale platform.
• Process your subscription and billing.
• Generate AI-powered ad creatives and recommendations based on your inputs.
• Send transactional emails related to your account and subscription.
• Analyze usage patterns to improve our product and user experience.
• Respond to support requests and communicate with you about the service.

4. Third-Party AI Processing

To provide AI-powered features such as ad copy generation and creative suggestions, we process certain user inputs (such as product descriptions, brand information, and uploaded images) through third-party AI services. These providers process your data solely for the purpose of generating outputs on your behalf and are contractually obligated to protect your data. We do not permit these providers to use your data for their own training or other purposes.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• With service providers who assist in operating the platform (e.g., hosting, payment processing, AI processing), subject to confidentiality agreements.
• When required by law, regulation, or legal process.
• To protect the rights, property, or safety of Cosmoscale, our users, or others.
• In connection with a merger, acquisition, or sale of assets, with prior notice to users.

6. Cookies

Cosmoscale uses cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. Essential cookies are required for the platform to function. Analytics cookies help us understand how users interact with our service. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

7. Data Retention

We retain your account information and generated content for as long as your account is active. If you delete your account, we will remove your personal data and generated content within 30 days, except where retention is required by law or necessary for legitimate business purposes (such as resolving disputes or enforcing agreements). Usage logs and anonymized analytics data may be retained for up to 12 months after account deletion.

8. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, secure authentication, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights (GDPR)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing of your data for certain purposes.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notice. Your continued use of Cosmoscale after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@cosmoscale.com.