Effective date: July 31, 2026
These Terms of Service ("Terms") are an agreement between you and AlsterAds, sole trader, owned by Andres Rayo Gomez, at Rückertstraße 7, 22089 Hamburg, Germany ("AlsterAds", "we", "us").
They govern your use of the AlsterAds marketing site at alsterads.ai, the web application at app.alsterads.ai, and everything we provide through them (together, the "Service").
By creating an account, subscribing, or using any part of the Service, you agree to these Terms. If you do not agree, do not use the Service.
AlsterAds is a software-as-a-service platform with two main halves.
Ad research. We show you advertising that brands are running publicly. You can search it, filter it, track specific advertisers over time, and save ads to your own collections. We also surface public information about online stores.
AI assisted ad creation. You give us a product, a brand, and a direction. The Service produces ad copy, static ad creatives, and video ad creatives using automated generation systems. You can also build multi-step generation flows on a visual canvas.
We may add, change, or remove features. We will not make a change that materially reduces the core value of a paid plan during a billing cycle you have already paid for, except where we must for legal or security reasons.
You must be at least 18 years old and able to enter into a binding contract. The Service is for business use. It is not designed or offered for personal or household use.
You are responsible for:
Tell us promptly at support@alsterads.ai if you believe your account has been accessed without your permission.
One account is for one person or one organization. Do not share login credentials with people outside your organization.
You agree not to:
We may investigate suspected breaches and take action, including the steps in section 15.
This is the section most likely to matter to you. Please do not skip it.
We do not guarantee accuracy. Generated copy, claims, statistics, product descriptions, and visuals may be wrong. Automated generation systems produce plausible text and images, not verified facts. Anything factual in an output must be checked by you before you publish it.
We do not guarantee uniqueness. Another customer may receive a similar, or in rare cases near-identical, output from a similar prompt. We do not promise your outputs are unique and we do not promise exclusivity over any output.
We do not guarantee outputs are free of third party rights. Generated images and video may resemble existing works, brands, trade dress, product designs, or real people. We do not warrant that any output is clear of copyright, trademark, design right, or personality right claims. We do not provide any clearance service.
You are responsible for what you publish.
Before you run any creative produced by the Service as an advertisement, you are responsible for:
Human review is required. Outputs are drafts. Treat them as a starting point, never as a finished deliverable you can publish unread.
No performance promise. We do not promise that any creative generated on the Service will perform, convert, or be approved by an ad platform.
You own your inputs. Product images, brand assets, descriptions, scripts, and anything else you upload stays yours.
You own your outputs. Subject to you having paid for them and to your compliance with these Terms, you own the ad creatives and copy you generate on the Service, to the extent such material is capable of being owned. We claim no ownership over them. Note that in some jurisdictions, purely machine-generated material may not attract copyright protection at all. That is a feature of the law, not something we can change or promise around.
The license you give us.
To run the Service, we need permission to handle your content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, reformat, and display your inputs and outputs, solely for the purpose of:
That is the whole license. It is limited to running the Service for you.
What we do not do with your content.
We do not use your uploads or your generated creatives to train our own models. We do not sell them. We do not show them to other customers. We do not use them in our marketing unless you give separate written permission.
Feedback. If you send us product feedback or suggestions, we may use them freely without owing you anything.
Deletion. The license ends when you delete the content or close your account, subject to the retention periods in our Privacy Policy and to backup copies that expire on their normal cycle.
The advertising data in the research half of the Service is publicly available advertising material. It is collected from public ad libraries and other public sources, including the Meta public ad library.
Some things to be clear about:
You are responsible for how you use anything you take from a competitor's ad. Copying a competitor's creative closely enough to infringe their rights is your risk, not ours.
Plans and prices. Current plans, in US dollars, excluding any applicable tax:
| Plan | Price | Monthly credits |
|---|---|---|
| Starter | $59 per month | 500 |
| Growth | $99 per month | 1,500 |
| Agency | $249 per month | 5,000 |
We also sell one credit pack: 1,000 credits for $59, as a one-off purchase.
Payment. All payments are processed by Stripe. We never receive or store your full card number. By subscribing you authorize us, through Stripe, to charge your payment method on each renewal.
Auto-renewal. Subscriptions renew automatically each month on the anniversary of your subscription date, at the then-current price, until you cancel. You can cancel at any time from your account settings.
Failed payments. If a payment fails, we may retry it. If it keeps failing, we may suspend access until the balance is settled.
Tax. Prices exclude sales tax, VAT, GST, and any similar tax. Where we are required to collect such tax, it will be added at checkout. Where you are required to self-account for it, that is your responsibility.
Price changes. We will give you at least 30 days notice by email before a price change takes effect for your subscription. If you do not want the new price, cancel before the change takes effect. Continuing after that date means you accept it.
Plan changes. Upgrades take effect immediately and start a new billing cycle. Downgrades take effect at your next renewal. If you downgrade to a plan with lower limits, some content may become read-only rather than being deleted. See the Refunds and Credits page for details.
Access to generation features is metered in credits.
What a credit is. A credit is a unit of account within the Service. It is not money, it is not a security, it has no cash value, and it cannot be transferred, sold, or redeemed for cash.
Plan credits. Each plan includes a monthly credit allowance, granted at the start of each billing cycle.
Rollover.Unused plan credits roll over to the next cycle. Rollover is capped: your rolled-over balance cannot exceed one month of your closing plan's allowance. Anything above that cap is not carried forward.
Credit packs. Credits you buy in a pack are separate from plan credits. They do not expire at the end of a billing cycle and they survive cancellation of your subscription.
Cancellation. If you cancel, your unused plan credits are paused, not deleted. If you reactivate, they come back. Purchased pack credits remain available under the terms of the canceled-account state described on the Refunds and Credits page.
Pricing of actions. Different actions cost different numbers of credits, based on the underlying compute cost. The Service shows you the credit cost of an action before you run it. We may change credit costs for individual actions as underlying costs change. We will not increase the credit cost of an action retroactively for work you have already run.
No refund for spent credits. Credits properly spent on a successfully delivered generation are used. See section 10 for what happens when a generation does not succeed.
We do not charge you for work we fail to deliver. This is automatic. You never have to ask.
Here is exactly how it works.
Reserve, then settle. When you start a generation, the Service reserves the credits it will cost. The reservation is recorded in a ledger. Credits are only finally settled against your balance when the generated asset has been produced and stored. If it is not delivered, the reservation is released and the credits return to your balance.
What is covered. The reservation is released and your credits are returned if the generation fails for any of these reasons:
Two paths back. Most failures are refunded immediately, in the same request that failed. Anything that slips through immediate handling is caught by a reconciliation job that runs every 15 minutes and releases any reservation that has been open for more than 20 minutes without settling. So the outer bound on an automatic refund is short, and it happens whether or not you are still looking at the screen.
What this means in practice. You are charged for delivered creatives. You are not charged for attempts.
What this does not cover. This guarantee is about technical delivery, not taste. If a generation delivers successfully but you do not like the result, the credits are spent. Regenerating costs credits again. That is how a metered generation service works, and the credit cost is always shown before you run it.
If you think a charge is wrong. Contact support@alsterads.ai with your account email and roughly when it happened. We can look up the reservation ledger for your account and correct anything that did not settle correctly.
Cancellation. You can cancel at any time in your account settings. Cancellation stops the next renewal. It does not refund the current period. You keep access for the rest of the period you have paid for.
After cancellation. Your account moves to a canceled state. Your projects, saved ads, and generated creatives are retained and become available again if you reactivate. See the Privacy Policy for how long we keep data after account closure.
Refunds outside the automatic guarantee. Beyond the automatic refund guarantee in section 10, and beyond any statutory right you have under section 12 or under the consumer law of your country, we do not offer refunds for partially used billing periods. If something has genuinely gone wrong, write to support@alsterads.ai and we will look at it.
Statutory rights are unaffected. Nothing in this section limits any right you have that cannot be limited by contract under the law that applies to you.
This section applies if you are a consumer with a statutory right of withdrawal, for example a consumer in the United Kingdom under the Consumer Contracts Regulations 2013, or a consumer in the European Union under the Consumer Rights Directive if and when we begin offering the Service to EU consumers.
It does not apply to business customers. Most AlsterAds customers are businesses.
The right. You have 14 days from the day the contract is concluded to withdraw from it without giving a reason.
How to withdraw. Tell us clearly, before the 14 days are up. Email support@alsterads.ai with a clear statement that you are withdrawing, your name, and the email on your account. A plain sentence is enough. You may use the model withdrawal form if you prefer, but you do not have to.
Effect of withdrawal. We will refund all payments received from you without undue delay, and no later than 14 days after we are informed of your decision, using the same payment method you used, at no fee to you.
Immediate access and what you give up to get it. AlsterAds is digital content and a digital service supplied immediately on subscription. If you want access straight away rather than waiting 14 days, you must give your express consent to immediate performance and acknowledge that you lose your right of withdrawal.
The wording presented at checkout, next to a separate, unticked checkbox, is:
Where the waiver has not been given. If you did not tick that box, you keep the full 14 day right. If you asked us to start during the withdrawal period and then withdraw, you may owe an amount in proportion to what was supplied before you withdrew, including credits actually spent on delivered generations.
Partial position. Credits already spent on generations that were delivered to you are supplied content. Unused credits are not.
Model withdrawal form. You do not have to use this. Any clear statement will do. It is provided because you are entitled to have it.
To AlsterAds, sole trader, owned by Andres Rayo Gomez, Rückertstraße 7, 22089 Hamburg, Germany, support@alsterads.ai:
I hereby give notice that I withdraw from my contract for the provision of the following service: AlsterAds subscription.
Ordered on: ______________________
Name of consumer: ______________________
Address of consumer: ______________________
Email on the account: ______________________
Signature of consumer: ______________________ (only if this form is sent on paper)
Date: ______________________
The Service depends on third parties for hosting, storage, payments, email, error monitoring, generation, and public data. They are listed by name in our Privacy Policy.
If a third party changes its terms, its pricing, its API, or its availability, the Service may change with it. We will do our best to keep things stable and to give notice of anything material, but we do not control these providers and we are not responsible for their acts or omissions beyond our own obligations to you.
We aim to keep the Service available and to fix problems promptly, but we do not offer a contractual uptime guarantee or a service level agreement on any plan. Planned maintenance, upstream outages, and provider incidents will happen.
Support is by email at support@alsterads.ai. We aim to respond within two business days.
By you. Cancel at any time in your settings, as described in section 11.
By us. We may suspend or terminate your access if:
Where it is reasonable and lawful to do so, we will warn you first and give you a chance to fix the problem. For serious breaches, including illegal content and security attacks, we may act immediately.
Effect. On termination your right to use the Service ends. We will give you a reasonable opportunity to export your generated creatives unless the termination was for a serious breach or we are legally barred from doing so. Data retention after closure is set out in the Privacy Policy.
Survival. Sections 5, 6, 7, 9, 16, 17, 18, and 19 survive termination.
To the maximum extent the law allows:
The Service is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, error free, or secure against every threat, that defects will be corrected, or that the Service or its outputs will meet your requirements.
We do not warrant the accuracy, completeness, or timeliness of any ad research data, store data, traffic estimate, or other third party derived information in the Service.
We do not warrant that AI-generated outputs are accurate, original, non-infringing, or suitable for publication. See section 5.
We give no advice. Nothing in the Service is legal, tax, financial, or professional advice.
Consumers. If you are a consumer, you have legal rights that cannot be excluded. Nothing here limits those rights. In particular, nothing in these Terms excludes or limits any guarantee that cannot be excluded under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, the UK Consumer Rights Act 2015, or comparable law where you live.
To the maximum extent the law allows:
No indirect loss. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. That includes lost profits, lost revenue, lost advertising spend, lost business opportunities, lost goodwill, wasted management time, or loss or corruption of data, even if we were told such loss was possible.
Cap. Our total aggregate liability arising out of or relating to these Terms or the Service, across all claims, is limited to the total amount you actually paid us in the twelve months immediately before the event giving rise to the claim.
Ad spend. For the avoidance of doubt, we are not liable for money you spend on advertising platforms, for ad account suspensions, for platform policy enforcement against you, or for the commercial performance of any creative produced on the Service.
What is never excluded. Nothing here excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.
If you are a business customer, you will indemnify us and our officers, employees, and agents against any claim, loss, liability, and reasonable cost, including legal fees, that arises from:
We will tell you promptly about any claim, let you control the defense of it if you confirm you will cover it, and cooperate reasonably at your cost. You may not settle in a way that admits fault on our behalf or imposes an obligation on us without our agreement.
This section does not apply to consumers.
We may update these Terms. If a change is material we will give notice by email or an in-app notice at least 30 days before it takes effect. Minor changes, such as fixing a typo or clarifying wording, take effect when posted.
If you do not accept a material change, cancel before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.
The current version and its effective date are always at the top of this page.
Whole agreement. These Terms, the Privacy Policy, and the Refunds and Credits page are the whole agreement between us about the Service. They replace anything said earlier.
Order of precedence. If these Terms conflict with another AlsterAds page, these Terms win, except where the other page grants you a right that is more favorable to you.
Severability. If a court finds part of these Terms unenforceable, the rest stays in force.
No waiver. If we do not enforce a right immediately, we have not given it up.
Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in a merger, acquisition, or sale of assets, on notice to you.
Force majeure. Neither party is liable for a failure caused by something genuinely outside its reasonable control.
Language. These Terms are in English. If we publish a translation and there is a conflict, the English version governs.
Notices. Notices to you go to the email on your account. Notices to us go to support@alsterads.ai and, where formal service is required, to the registered address in section 1.
These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict of law rules and excluding the UN Convention on Contracts for the International Sale of Goods.
Where you are a business or a merchant, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is Hamburg, Germany.
If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country in which you habitually reside, and you may always bring proceedings in the courts of that country. Nothing in this section limits any right you have under the consumer law of your own country.
AlsterAds, sole trader, owned by Andres Rayo Gomez
Rückertstraße 7, 22089 Hamburg, Germany
Email: support@alsterads.ai
Company details required by German law are in our Impressum.